About us
Grigorian's ("we," "us," or "our") is a remote administrative and business-process outsourcing company headquartered at 1067 E Tujunga Ave, Burbank, CA 91501-1437, United States. We provide administrative support, accounting BPO, customer operations, and back-office management to businesses across the United States.
This Privacy Policy explains how we collect, use, store, and protect the personal information of our clients, team members, and website visitors, in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. laws and regulations.
By using our services or accessing our website, you agree to the practices described in this policy.
Personal information we collect
We collect the following categories of personal information, depending on how you interact with us:
- Identifiers — name, email address, phone number, and the job title of your representative.
- Business information — company name, tax ID, industry, and company size.
- Financial information — billing and payment details used for contract management.
- Account data — encrypted passwords, permissions, and system access logs.
- Technical data — IP address, browser type, pages visited, and time spent on the site.
- Communications — emails, support messages, and records of your interactions with our team.
How we use your information
We use the information we collect for legitimate business purposes, including to:
- Deliver the administrative and back-office services you've contracted.
- Communicate about deadlines, deliverables, and service updates.
- Issue contracts, invoices, and monthly billing.
- Improve the quality of our services and platform.
- Send newsletters, tips, and informational content — only with your consent.
- Comply with legal and regulatory obligations.
Sharing your information
Grigorian's does not sell or share your personal information for cross-context behavioral advertising. We disclose data only when necessary, to:
- Technology providers — management and CRM systems, under confidentiality agreements.
- Accounting partners — for issuing invoices and meeting tax obligations.
- Legal authorities — when required by law, court order, or a competent agency.
We require every third party to maintain equivalent privacy protections and to use your data only for the specified purpose.
Cookies & tracking
Our website uses essential cookies for core functionality and analytics cookies to improve your experience. You can manage your preferences through the cookie banner or your browser settings.
We honor recognized opt-out preference signals, including Global Privacy Control (GPC), where applicable.
Data retention
We keep personal information only for as long as necessary to fulfill the purposes described in this policy:
- Active client data — for the duration of the contract, plus 5 years.
- Financial and tax records — 5 years, as required by applicable tax law.
- Browsing data — up to 6 months.
- Marketing data — until you withdraw consent, or up to 3 years.
Your privacy rights
Under the CCPA/CPRA, California residents have the right to:
- Know — confirm and access the personal information we hold about you.
- Correct — request correction of inaccurate information.
- Delete — request deletion of personal information, subject to legal exceptions.
- Portability — receive your data in a portable, readable format.
- Opt out — direct us not to sell or share your personal information.
- Non-discrimination — receive equal service even when you exercise your rights.
To exercise your rights, email privacy@grigorians.com. We will respond within 45 days, as required by law. We may need to verify your identity before fulfilling your request.
Data security
We apply technical and organizational safeguards to protect your information:
- SSL/TLS encryption across all website and system communications.
- Restricted access through authentication, with role-based permissions.
- Regular encrypted backups on secure servers.
- Confidentiality agreements with all team members and partners.
- Incident-response procedures and breach notification where required by law.
No method is perfectly secure. While we use strong safeguards, no system can be guaranteed fully impenetrable. Please keep your login credentials confidential.
External links
Our website may link to partner platforms, government portals, and social networks. When you follow those links, you're subject to each platform's own privacy policy. Grigorian's is not responsible for the privacy practices of third-party sites, and we encourage you to review their policies before sharing personal information.
Minors
Our services are intended exclusively for businesses and for individuals aged 18 or older. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly. Contact privacy@grigorians.com to report any concern.
Changes to this policy
We may update this policy from time to time. When we make material changes, we'll notify active clients by email at least 15 days in advance, and the "Last updated" date at the top of this page will be revised. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact us
For any questions, requests, or complaints regarding your personal information, contact our privacy team:
Burbank, CA 91501-1437
California Civil Code §1798
You may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General at oag.ca.gov/privacy.